SHIPPING DELAYS DURING COVID-19: Due to the current pandemic, we are noticing carrier delays with the USPS PRIORITY SHIPPING option. If your order has not updated with tracking information please don't panic, it is very likely en route but the carrier has failed to update the package information. We are not able to provide additional information than what you see on your end.
SHIPPING POLICIES We pack and ship orders Mondays and Tuesdays. We do not ship anything on Friday or Saturday, nor longer holiday weekends. We don't want your plants sitting around waiting in a box! DOMESTIC SHIPMENTS: Everything will be shipped bare root unless otherwise requested. If you want your plant shipped potted, you must message us because your shipping cost will be higher. You should receive an email notification with tracking info as soon as your plant ships.
ALL CUSTOMERS! It is up to the customer to monitor the weather. If you are not happy with your plants, Please message me first! I can usually work with you. However, we must be notified about plants in poor condition 24 hours after you have received them. Please send a photo of the damaged plant, and the shipping package (if damaged).
LOST/STOLEN PACKAGES: Packages marked as delivered by carrier, but are not received are the customer's responsibility to track. We cannot be liable for packages once they are delivered by the carrier. If your item has been lost or stolen after delivery please contact your local post office or the carrier and file a claim
We are here to help wherever we can and are always happy to give advice!
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